Our Policies
We pride ourselves on safety and customer satisfaction.
Calling, Texting, & Emails
You can trust Lake Tahoe Tours And Rentals does not collect or share any customer info with third parties.
We do not send unauthorized emails or newsletters without the okay from our customers, or for booking purposes.
Safety First
1. Helmets
Helmets are required for guests on all bikes and skibikes. Helmets are included for each participant. Additional helmets may be rented for $10/day.
2. Life Jackets (PFDs)
PFDs are required for all paddlesports, and are included for each participant. Additional PFDs may be rented for $10/day.
3. Weather
Keep an eye on the weather conditions. If the weather changes suddenly and creates unsafe conditions with lighting, hail, heavy snow or rain, wind, etc., remove yourself from the area and seek cover in a safe place immediately. We are happy to issue a store credit for any future booking if weather continues.
4. Dress Code
The temperature in Lake Tahoe changes dramatically due to its alpine environment. It is best to pack extra layers so you can be prepared for those temperature changes. it is warmer in the day while dropping fast in the evening.
5. Slow 'N Steady
It is important to start off slow in any sport or activity while learning. Look before you leap and assess the obstacles before "diving in head first." Ask your guide or shop manager any questions you may have before using equipment, and as new questions arise throughout the tour. Take your time and feel free to walk your bike through any trail sections that make you uncomfortable.
Cancellation Policy
Cancellations made 48 hours or more before the tour will be charged 50% of the booking total plus the 6% booking fee. Cancellations made within 48 hours will be charged 100% of the booking total plus the booking fee. If we cancel the tour due to weather or any other reason, the customer will receive a full refund.
What Is Peek Protect?
"Peek Protect" is offered when checking out. It is recommended if there is any chance you may cancel.
If you cancel your booking on your own initiative at least 24 hours before the start of your first Booking, you will be refunded 100% of the protected amount listed in your confirmation email. Additional services or fees will not be refunded.
Peek Protect is the only option to receive a full refund for bookings canceled by the guest.
